If you smell gas, treat it as an emergency before you treat it as a repair. The steps below come first, and they do not depend on the brand of range.
Do this now
- Do not light anything, flip switches, or use a phone inside the area.
- Open doors and windows if you can do so quickly.
- Turn the burner knobs to off.
- Leave the house, then call the gas utility’s emergency line or 911 from outside.
- Do not go back in until the gas company says it is safe.
When the smell is brief
A short whiff after a burner fails to light and is turned off can be unburned gas. Air out the room and let it clear before trying again. If the smell lingers, or returns when nothing is on, the cause may be a leak in the supply line or valve, not the burner.
What we check afterward
- The flexible connector behind the range, for kinks or wear.
- The shutoff valve and its fittings.
- Burner caps and igniters that click but do not light.
- The pressure regulator on the range.
We test connections with a leak solution, not a flame. A gas leak at a hard pipe in the wall is a plumber’s or the utility’s work, and we will say so.
What you should not do
Do not tighten gas fittings yourself, and keep the range off until we or the utility have inspected it. A burner that clicks nonstop or lights with a loud pop is also a reason to stop. The smell of gas alone does not tell us whether the range or the line is the source, so we start by making the house safe.
Once the house is safe and the gas company has cleared it, we can inspect the range itself. Reach us from the range repair page; we travel across the area we serve, state the cost in writing first, and warrant the labor for 30 days.